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FACILITY OFFERED AT CUSTOMER SERVICE CENTRES OF CATEGORY-1 |
| 1. Application forms for New Telephone Connections |
| 2. Registration of New Telephone Connections |
| 3. Accepting requests for additional accessories and 'phone plus' services |
| 4. Accepting requests for shifts within /outside exchange area in the district / SSA |
| 5. Handling of complaints on Telephone Services |
| 6. Sale of telephone directories pertaining to the district area of the customer service centre and other literature useful to the customer |
| 7. Issue of duplicate telephone bills for customers of the District /area of the CSC |
| 8. Receipt of payment of telephone bills by cheque from customers of the District /area of the CSC |
| 9. Reciept of payment of telephone bills by cash |
| 10. Reconnection of telephone lines which are disconnected for non-payment in the area/district of the CSC |
| 11. Copy of waiting list register of the Telecom District for scrutiny of customers |
| 12. Waiting list position in various exchange areas in the SSA |
| 13. Details of bills of telephones which are disconnected for nonpayment to the concerned customers |
| 14. PCOs for making local/STD calls |
| 15. FAX facility |
| 16. Telex facility |